77fun FAQ – Find Answers to Your Questions Here

No. Each CPF is entitled to exactly one account at 77fun. Creating multiple accounts — even with different details — is a violation of the Terms and Conditions and may result in all accounts being closed and balances held for review. If you are having any trouble accessing your existing account, contact support via live chat.

The minimum age is 18. Your CPF is automatically verified at registration to confirm you meet the age requirement. Users under 18 are blocked from registering. Accounts identified as belonging to minors after registration are closed immediately and any deposited funds are returned. Identity verification before the first withdrawal confirms the account holder's age once more.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. You need to submit a photo of an official government-issued ID (RG, CNH, or passport) and a proof of address in your name issued within the last 3 months. The review process takes up to 48 business hours after submission. Once approved, you can withdraw normally via Pix to your registered key.

First, check your spam folder and your email's promotions tab — 77fun's confirmation email is sometimes filtered automatically. If it's not there, make sure you entered the correct email address during registration. You can request a new confirmation email from the login screen. If the issue persists, contact us via 24/7 support chat with the CPF used during registration.

Email and phone number changes are made directly in Account Settings after logging in. For security, you'll need to verify your identity before saving the new details — a verification code will be sent to your current contact. If you no longer have access to your previous email or phone number, contact support for manual identity verification.

You can request permanent account closure via the support chat or through the permanent self-exclusion tools available in Account Settings. Any available real balance will be returned via Pix before closure. Bonus balances with unmet rollover requirements will be forfeited. This decision is irreversible. If your reason is related to gaming control, consider the temporary self-exclusion options first (1 to 12 months), available in Responsible Gambling.

After logging in, go to the Deposits & Withdrawals, select Pix and enter the amount you wish to deposit (minimum R$ 20.00). A QR Code and a Pix key are generated automatically. Open your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, or any bank that supports Pix — and scan the QR Code or paste the copied key. Your balance appears in your 77fun account within seconds, available 24 hours a day, every day of the year.

The minimum deposit via Pix is R$ 20.00. For bank slip (boleto), the minimum is R$ 30.00. For credit and debit cards, check the minimum amount on the deposit screen — it may vary by card brand (Visa or Mastercard). There is no fixed maximum limit for deposits, but transactions above certain amounts may be subject to additional verification in accordance with 77fun's compliance policies.

In addition to Pix, 77fun accepts: boleto bancário (processing within up to 3 business days), Visa and Mastercard credit cards, debit cards, PicPay, Mercado Pago, and TED bank transfer — available for accounts at Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and other Brazilian banks. Pix is the fastest and recommended method as it is instant and fee-free.

In most cases, Pix deposits are credited to your account within 1 minute. If your balance hasn't appeared after 5 minutes, wait a little longer — in rare cases there may be temporary delays in the Pix system. If your balance is still unavailable after 15 minutes, contact support via live chat with the following details: the exact deposit amount, the time of the transaction, and the Pix receipt generated by your bank. We resolve these cases within 1 business hour.

No. 77fun does not charge any fees on deposits made via Pix, TED, PicPay, or Mercado Pago. For deposits via credit card or boleto bancário, a small processing fee may apply depending on your card issuer or bank — this amount, if any, is displayed on screen before you confirm the deposit. You decide whether to proceed.

No. 77fun only accepts deposits from bank accounts or Pix keys registered in the name of the account holder. Third-party deposits are automatically declined or reversed for security and regulatory compliance reasons. If you attempted a deposit from a third-party account and the amount was debited but not credited, contact support for guidance on the reversal.

For accounts with approved KYC, Pix withdrawals are processed in under 5 minutes — including on weekends, public holidays, and overnight. The funds go directly to the Pix key linked to your verified account. If a withdrawal takes longer than 30 minutes, check that your Pix key is correct in your settings and reach out to support via live chat.

The minimum withdrawal at 77fun is R$ 50.00. Daily and weekly maximum withdrawal limits apply and vary based on your account verification level and transaction history. The limits applicable to your account are shown on the Deposits & Withdrawals screen after logging in. For accounts with high transaction volumes, a limit review can be requested directly through support.

The most common reasons for a pending withdrawal are: KYC not yet approved, the requested balance includes bonus funds with an incomplete rollover, the Pix key does not match the CPF of the account holder, or the request has been flagged for manual security review. Check the status in the Transaction History section of your account. If the reason is not clear, open a ticket via chat — our team identifies and resolves issues within 2 business hours.

Withdrawals can only be made to accounts or Pix keys registered in the name of the 77fun account holder — meaning the same CPF on file. The destination Pix key must be linked to your CPF, whether at Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, or any other Brazilian bank. Transfers to third parties are not permitted for security and compliance reasons.

Pix withdrawals are free for verified accounts. We charge no fees on withdrawn amounts. If a withdrawal is cancelled for any reason — such as an invalid Pix key or CPF mismatch — the full amount is returned to your account balance with no deductions. For more details on withdrawals, visit Deposits & Withdrawals.

On your first deposit at 77fun, you receive a 100% bonus on the deposited amount, up to a maximum of R$ 1,000.00. The bonus is credited automatically — no coupon code, no need to contact support. Example: deposit R$ 500.00 via Pix, receive R$ 500.00 in bonus funds, giving you R$ 1,000.00 to play with. The required rollover is 10x the bonus amount in valid bets — slots, Live Casino, blackjack, and Sports Betting with odds above 1.50 count 100%.

Rollover is the total amount you need to wager in order to convert your bonus balance into real funds available for withdrawal. At 77fun, the welcome bonus rollover is 10x the bonus amount received. If you received R$ 200.00 in bonus funds, you need to place R$ 2,000.00 in qualifying bets. You can track your rollover progress directly in your account dashboard. Bets on slots, Live Casino, blackjack, crash games, and Sports Betting (odds above 1.50) count 100% toward the rollover.

Yes. If you'd prefer not to take part in the welcome bonus, let our support team know via chat before making your first deposit. Once the bonus is automatically credited, it cannot be removed from your account without completing the corresponding rollover. If you've already received the bonus and want to withdraw without meeting the rollover, the bonus amount (along with any winnings generated from it) will be cancelled, and only the balance from your real deposit will be kept.

Beyond the welcome bonus, 77fun regularly offers: a weekly reload bonus as a percentage of your deposit, free spins on selected slots — especially new titles from Pragmatic Play and NetEnt — cashback on net losses over set periods, slots tournaments with cash prizes in BRL, and themed promotions during major competitions like Copa do Brasil, Brasileirão, and Libertadores. All active promotions are listed in your account dashboard after login.

Yes. The welcome bonus rollover must be completed within 30 days of the credit being applied. If the rollover is not completed within that period, any remaining bonus balance is automatically cancelled — your real account balance is not affected. For other bonuses and promotions, the specific expiry date is always shown in the offer details within your account. Check the Terms & Conditions for full terms.

No. 77fun runs entirely in your mobile or desktop browser — Chrome, Safari, Firefox, or any other. Just go to 77fun.best, log in, and you have instant access to all games with nothing to install. The platform is fully responsive and optimized for mobile, tablet, and desktop screens. New games, promotions, and Sports Betting options become available automatically, with no app updates needed.

77fun offers Sports Betting on football — Brasileirão Série A and B, Copa do Brasil, Libertadores, Copa Sudamericana, Premier League, La Liga, Champions League, and much more. Beyond football, you can bet on volleyball, basketball (NBB and NBA), MMA/UFC, tennis, e-sports, and other sports. Live betting lets you wager during the game in real time, with odds updated every minute. Pre-match betting is available in advance so you can plan your bets ahead of time.

77fun's slots are provided by certified studios — Pragmatic Play, Microgaming, NetEnt, and others — and use independently audited Random Number Generators (RNG). RTP (Return to Player) is the average percentage returned to players over the long term — most 77fun slots have an RTP between 94% and 97%. This means that, on average, for every R$ 100.00 wagered, the game returns between R$ 94.00 and R$ 97.00 over many rounds. Individual results are completely random.

77fun's Live Casino streams blackjack, roulette, baccarat, and other games in real time via high-definition video. The dealers are real professionals operating in certified studios. You play directly against a live dealer, watch every card being shuffled and dealt, and can interact via chat. A stable Wi-Fi connection is recommended — 4G also works well on most devices. Go to Live Casino to see the available tables.

Crash games are fast-paced games where a multiplier starts at 1x and grows progressively until it "crashes" at an unpredictable value. You place your bet before the round begins, choose when to cash out (locking in your winnings at the current multiplier), and must do so before the crash. If the multiplier crashes before you cash out, you lose your bet. Each round's outcome is determined by a cryptographically verifiable algorithm — you can verify the fairness of every result using the hash code displayed after each round.

Progressive jackpots pool a small fraction of every bet placed by all players across any platform offering the same game. The jackpot keeps growing until someone wins it — and the amounts can get very large. At 77fun you have access to slots with progressive jackpots from providers like Pragmatic Play (Mega Jackpot) and Microgaming (Mega Moolah). Any player can hit the jackpot on any spin, regardless of bet size. Browse available slots at Jackpot.

On the Log in, click "Forgot my password". Enter your registered email and you'll receive a reset link within 5 minutes. Be sure to check your spam folder. If you don't remember your registered email, our live chat support can verify your identity using your CPF and other account details to restore access securely. For your protection, we never send your current password by email — only a link to set a new one.

After logging in, go to Account Settings and then Security. There you will find the option to enable 2FA via SMS. Once 2FA is active, every new login will send a verification code to your registered phone — even if someone has your password, they cannot access your account without that code. We strongly recommend enabling 2FA, especially if you frequently make Pix withdrawals.

Accounts may be temporarily blocked due to: 5 consecutive failed login attempts (automatically unblocked after 15 minutes), suspicious activity detected by our security system, a request from the account holder (break or self-exclusion), or a pending compliance review. If the block doesn't lift automatically, contact support via chat with your CPF — we'll identify the reason and walk you through the next steps within 30 minutes.

Yes. 77fun uses TLS 1.3 encryption with AES-256 — the same standard adopted by banks such as Nubank, Itaú, and Bradesco — across all communication between the player's device and our servers. Financial data is tokenized and never stored in plain text. The platform is fully compliant with the LGPD (Brazil's General Data Protection Law). No personal data is sold to third parties. For full details, see our Privacy Policy.

Go to Account Settings after logging in and find the Responsible Gambling section. There you'll find all the tools: deposit limits (daily, weekly, or monthly), loss limits, session time reminders, session breaks (24h, 7, or 30 days), and self-exclusion (temporary from 1 to 12 months, or permanent). Limit reductions and breaks take effect immediately. Limit increases have a mandatory 7-day waiting period. Learn more at Responsible Gambling.

Any real balance available in the account is refunded in full via Pix to the registered key within 48 business hours of self-exclusion being confirmed. Bonus balances with incomplete rollovers are cancelled. Temporary self-exclusion is irrevocable for the chosen period — the account cannot be reopened before the deadline, even if you change your mind. This is intentional: the tool needs to be genuinely effective.

If gambling is causing financial, emotional, or relationship problems, free resources are available across Brazil: CVV can be reached at 188, 24 hours a day, 7 days a week. CAPS (Psychosocial Care Centers) offer free mental health services through the SUS. Gamblers Anonymous holds in-person and online meetings throughout Brazil. 77fun also provides responsible gambling support via live chat. Use the self-exclusion tools now if you need a break — they are available at Responsible Gambling.